Update Google Drive File Stream

Skip to end of metadataGo to start of metadata

The only solution I found was not to use Google Drive File Stream and switch to Google's Backup and Sync. The main difference (that I can see) is that it doesn't offer real time view on Office's products when someone is editing the file on drive.google.com. This isn't a deal breaker for me, I use it mostly as a personal tool. Access Google Drive with a free Google account (for personal use) or Google Workspace account (for business use).

The ITS Helpdesk can Help

We have provided these instructions so you can perform an upgrade yourself on your own time. While there is a lot of information, we hope the background information and the context in the instructions helps explain why various steps are important.

File Drive Stream Not Working

However, if you would prefer to schedule time to work with the helpdesk to complete this process, we are happy to help!

Email [email protected] with several different hour-long windows of availability (three or more days lead time are helpful for scheduling) and we will make an appointment to assist with this upgrade.

Google software required for syncing files between your computer and Google's cloud storage is being updated. The original deadline for upgrading was March 12, 2018 which was then postponed to May 12, 2018. If you're interested here is Google's announcement and post about the upgrade.

You may be seeing the following pop-up alerts about the change:

Google File Stream basically works like Netflix on Demand. In Netflix there are tons of available movies which you can choose from right there on your TV. When you choose to watch a particular movie or series, it then streams the file to you instantly. That is exactly how Google File Stream works. The files don’t actually sit in your computer, although you can see the file in your folders like normal. Once you click a particular file, that’s when it is streamed to your computer. The best part, there is a way to allow files to be available offline even when you’re not connected to the internet as well.

We'll provide more information below about how to access files offline and configure Drive File Stream to show up in your favorites/quick access menus.


If you have not already started the process of installing Google Drive File Stream, following the steps below, in order, will help produce the smoothest transition. The instructions below are adapted from the instructions written by c2solutions.

Step 0 - Determine where you're at now

It is easy to check which version or versions of Google Drive software you have.

Change account google drive file stream

To check this, go to your list of applications and see what entries you have for Google Drive. In Mac go to Finder and open the Applications folder. In Windows go to the Start Menu for the list of applications and apps. 'Google Drive' or 'Google Drive Sync' are the OLD software. 'Google Drive File Stream' is the NEW software.

Once you've found your applications, find the correct description of your status to determine how to proceed:

  • You have NO Google Drive software
    If you have NO Google Drive items you don't have to upgrade. You can skip installing this completely, or to install now, complete step 2 only.
  • You have BOTH Google Drive AND Google Drive File Stream
    This means you have installed the new but have not yet removed the old - this is common. Complete Step 1 and Step 3, skipping step 2.
  • You have ONLY Google Drive and NOT Google Drive File Stream
    You have the old software and need to upgrade - complete all steps below.
  • You have ONLY Google Drive File Stream and NOT Google Drive
    You're all set! You can skip to the bottom of this article to learn new things about Google Drive File Stream if you like.

Google Drive File Stream Download

Step 1 – Unsync All the Old Files

Google Drive Sync (the old/existing software) worked by physically downloading files and folders to your computer, where they would all take up space. To minimize the space they took, you had to choose which folders to Sync. The new system does not work that way, but you'll need to remove these existing files to make a smooth transition. The process described here helps do that while ensuring that any changes you've made on your computer are syncronized to the cloud before the files stored physically on your computer in this old system are removed.

  1. Make sure files are up-to-date
    This step helps double check all your files are up-to-date. If you rarely or never use Google Drive you can skip this step.
    1. Check drive.google.com (be sure you are signed in with your Carleton account).
      Alternately click the Drive Icon in the grid menu within Gmail or Calendar:
    2. Review the files and folders you see online and compare them to what you have on your computer.
    3. Make sure anything you've updated recently is reflected on both Drive in your browser and Drive Sync on your computer.
  2. Make sure synchronization is complete
    This step helps check that the Google Drive Sync is showing as Sync Complete so that no synchronization is running.
    1. Click the Drive Sync Icon (Windows / Mac, respectively)
    2. Check for the 'Sync Complete' with a check mark next to it (it might be grey and not green)
  3. Make sure syncing is NOT paused.
    1. Click the three dots to open the menu
    2. It should look like this and say 'Pause' (Not 'Un-Pause' or 'Resume Syncing')
  4. Un-sync all OLD Drive Files
    This will unsync all local folders in this OLD Drive location from you computer, recovering all that space. If you have files that are not yet synced, when you click “Apply” anything that hasn’t finishing uploading will first sync changes to the cloud before being removed from the computer.
    1. In the same menu shown in step 3, go to Preferences
    2. In the Sync options tab, select the 'Sync only these folders' option
    3. Un-check ALL Folders In the window (as shown above)
    4. Click Apply

Your Google Drive folder on your computer may still have files in it that are in 'My Drive' but not in any other folder, those will be removed later.

Step 2 – Download and Install Google File Stream

Already Installed?

When you complete this step you MAY get an error saying that Google Drive File Stream is already installed on your computer. If you receive that error, but are still getting a reminder message that you need to upgrade from Google Drive Sync, proceed to Step 3.

  1. Get the Drive File Stream Installation file
    1. Using Step 1 (in Step 1) above, open Google Drive in a browser
    2. At the upper right side of your Google Drive, click the settings cog icon:
    3. Click Download Drive file Stream for Mac/Windows (based on your computer)
    4. On the page that opens, click the button to Download for your Operating System
      (click image to view full size)
  2. Run the installation file
    Install this software as you would install any other application. This may take a few minutes to complete.
    Note: Windows users will be asked to provide their local admin account credentials.
  3. Sign in to Google Drive - use your full Carleton email address
    1. Once the install is complete, you will be prompted to sign in your account
    2. Enter you full Carleton email address
    3. You will see a Carleton sign-in screen - sign in with your Carleton username and password'
    4. You will be prompted to do a two-factor approval through Duo if you are student, staff, or faculty. You will ONLY have to do this once to link your account.
  4. Know the Important Drive File Stream Differences
    Google will typically give you a brief tour, showing you your Google Drive File Stream location on your computer.
    1. The NEW File Stream behaves a lot like Collab and Home used to - you will see it as a drive that is mounted, rather than as a folder in your user directory.
      Below are images of what you will see with File Stream as of spring 2018:
    2. Windows OS
      (Shown in Windows 7, similar in Windows 10)
      Explorer window on the left (Favorites is 'Quick Access' in Windows 10), and the Windows System tray on the right.
    3. Mac OS
      Finder on the left, Desktop on right, and the menu bar below.
      NOTE: For systems running High Sierra (10.13.x) you might see this error:
      IF SO - for High Sierra (10.13.x):

        1. Open Drive File Stream.
        2. At the top left, go to Apple menu and then System Preferences and then Security & Privacy.
        3. Next to 'System software from developer 'Google, Inc.' was blocked from loading,' click Allow.

Step 3 – Delete Old Version of Google Drive Sync

Still seeing Pop-ups?

If you have Google Drive File Stream, as shown above, but are still seeing the pop-ups shown in the 'What's Happening?' section above, then you NEED to complete this step to fully uninstall the OLD Google Drive Sync software. It is a good idea to review Step 1 and make sure you have fully synced and removed your files before completing this step.

This is not included in other instructions and skipping these steps can lead to confusion later.

Step 3a - Remove the Software

  1. On Windows 7:
    1. Open Control Panel (on the right-side of the start menu)
    2. Go to Programs --> Uninstall a Program OR Programs and Features
    3. Find and click on Google Drive NOT Google Drive File Stream
    4. At the top of the list of programs click 'Uninstall/Change'
    5. Complete the uninstallation as prompted
  2. On Windows 10:
    1. Click on the Start Menu
    2. Type 'Add or remove Programs' or 'Uninstall' - you should see the add or remove programs option appear in the Start Menu window.
    3. Click 'Add or remove Programs' to open the control panel window.
    4. In the list of software find and click on Google Drive NOT Google Drive File Stream
    5. Buttons will appear below the Google Drive entry. Click Uninstall
    6. Complete the uninstallation as prompted
  3. On a Mac:
    1. Open Finder and open Applications
    2. Find the Google Drive application and NOT the Google Drive File Stream application
    3. Drag Google Drive to the trash

Step 3b - Remove the OLD Drive Folder

  1. On Windows (7 & 10):
    1. Open Windows Explorer
    2. In the left-hand pane, in Favorites (7) or Quick Access (10) the colorful Google Drive Icon
    3. Select the Google Drive Folder (NOT the Google Drive File Stream icon)
    4. Delete the old Google Drive Folder
  2. On a Mac:
    1. There will still be an OLD Google Drive Folder in Finder
    2. Open finder and click on your username to go to your user folder
    3. Find the Google Drive Folder (NOT the Google Drive File Stream icon)
    4. Delete the old Google Drive folder.

G Suite Learning Center has a great introductory Google Drive course that explains many features like opening and editing files, adding files or folders to drive AND making files available offline.

Make Files Available Offline

If you know you'll want to edit a presentation while you're on a flight and don't want to pay way too much for go-go in-flight wifi, you can prepare ahead of time and make files or folders available offline. This will syncronize a copy to your comptuer that will be available even if you don't have network connectivity. If you edit and change the file, then the next time you do have network connectivity, those changes will be synchronized to the cloud. Be sure to only work on files that others will not be editing, or else you will need to manually reconcile the changes later.

  1. Right-click on the file or folder
  2. Click on the 'Drive File Stream' menu item
  3. Click 'Available offline'

Change Google Drive File Stream Location

Add 'My Drive' to Favorites or Quick Access

Update Google Drive File Stream

If you'd like to get your My Drive folder, or any sub folder, in your favorties area it is a simple drag-and-drop action.

  1. In Finder OR Windows Explorer, click on your new Google Drive File Stream icon
  2. You will see 'My Drive' and 'Team Drives' - click and drag My Drive into the Favorites area on the left panel of Finder or Windows Explorer
    IMPORTANT: Make sure you see the line between two other locations and do NOT select another folder

Here is a video showing the process. Though recorded on a Mac the process is similar on Windows.

You may have heard that Google is doing away with Google Drive. This is inaccurate. There is a lot of misinformation out there, and headlines such as those, are simply (highly effective) click bait. 🙂

Google Drive (cloud storage) is one of Google’s (revenue generating) core features – and, it’s not going anywhere.

On the contrary. What is happening – is a great new update to the drive. Users will continue to access and use the Drive in much the same way. So relax – it’s easy. And we’re going to give you step by step instructions on how to use Drive File Stream.

Effective December 17, Google Drive will be “renamed” Drive File Stream. Drive File Stream is available to all G Suite users. And – it’s a game changer. At least for those of us who like to access – stream files (on the cloud) from anywhere in the world, at any time – without using disc space.

What is G Suite

Gmail, Docs, Drive, and Calendar for business– All you need to do your best work, together in one package that works seamlessly from your computer, phone or tablet.

Supercity Realty settled on G Suite because “it is at the forefront of cloud-based tools. We have two offices and mobile agents, so syncing information is key, as it allows us to do everything remotely. G Suite has really streamlined our processes, and is very easy to manage. We offer G Suite to all our agents.

With one login Supercity agents have access to the entire apps suite (Gmail, Docs, Drive and Calendar). With the ability to create “teams” making it convenient for collaboration on digital files – in real time by agents and their clients.

Step by Step Instructions on How To Use – Deploy, Drive File Stream

First, the admin of the G Suite account has a little work to do, behind the scenes.


G Suite Admins – navigate to your Google Admin Panel. You will see the following screen:

Click on Apps.

Then Click G Suite.

Then click Drives and Docs. Hint – note under status – each of the apps should be turned on for everyone.

Open Sharing Settings:
And configure your settings to look like this:
Note the Access Checker: By clicking “No Google account required” you are going to save a lot of headaches when sharing files via the drive (by email) with users who do not have a Google account.

Close Sharing Settings and open Data Access. Configure your settings to look like this:

Congratulations! You’re brilliant! 🙂 You have just enabled Drive File Stream at admin level for your organization. Yay! Does it make you wonder what all the fuss was about?

Now, it’s time to notify your Users and simplify the process for them. Each User in your organization will have to Download Drive File Stream. Google has made this part easy for you, with a Customizable Sample Drive email for new users. Thanks Google.

Drive File Stream is available for Mac and Windows and can be downloaded here: https://support.google.com/drive/answer/7329379?vid=0-194503755409-1509120718607#macos

Google Drive File Stream Not Working Mac

Follow the on-screen instructions once download is complete.

Once downloaded Google works seamlessly to automatically sync your data with Drive File Stream. That’s right. You don’t have to do a darn thing. Once it’s downloaded you’re ready to go. But where did it go? And how will you access Drive File Stream now that it is downloaded? The answer is different for Windows and Mac users:
Look for the Drive File Stream icon: For Mac users look within the menu bar at the very top of your home screen – over to the right. Windows user your Drive File Stream icon will be found at the bottom right.

There. You’ve downloaded Drive File Stream – your information from your current Google Drive has automatically synced, and you know where to find – and how to access it.

So what is all the fuss about? Now that you have made the necessary changes – what will this mean to your life?

For myself as web designer and InDesign, Illustrator and Photoshop user, I can now place, open from and save, directly to the Drive. No more downloading files to manipulate and re-uploading. This also means, my disc space is no longer necessary to perform these tasks. If you are a “click-counter” like myself – without a doubt, you’re doing the dance of joy right now. 🙂

How To Update Google Drive File Stream

The ability to work within applications like the ones I mentioned, is not just limited to Adobe products. Word users – start celebrating.

Being cloud-based translates into convenience. Supercity agents can access their information wherever they are from any device. And in the event they’re stuck somewhere out of range and unable to find an internet connection, they can still access their documents offline.

Status Update Movie Google Drive

We’re proud to offer such an enterprising solution to our agents. If you’d like to know about more of the percs of becoming an agent with Supercity. Please contact us. We look forward to hearing from you.

Google Drive File Stream M1

Author: Nancy Bain

For Supercity Realty