Invoices And Receipts

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You can customize the appearance of your invoices and customer-facing receipts from your online Square Dashboard. To start customizing invoices and receipts, visit Account & Settings > Receipt. The appearance of both invoices and digital receipts is managed from this page.

  • An incoming invoice is any invoice that is issued to you. This can be the receipt for a restaurant visit with a client or the invoice for a new business expense, like a computer or phone. On the other side are your outgoing invoices, which you issue to your customers for the goods or services you deliver. Incoming invoices and VAT.
  • Keep the process current and updated. There are standard data base programs and simple filing.

If you have multiple locations, you can create custom invoices and receipts for each location.

Descriptive receipts and invoices help customers recognize purchases and prevent disputed payments.

Customization Options

OptionDescriptionDigital ReceiptsPrinted ReceiptsInvoices
Header ColorSelect a color that best represents your business.YesNoYes
Business NameAdd your business name to help customers recall their purchases.YesYesYes
LogoSelect a unique graphic symbol or emblem that embodies your business. Choose from a Framed or Full-width logo for Square Invoices and Digital Receipts.YesNoYes
Item InformationInclude item descriptions to help customers recall purchases.YesNoYes
Business LocationHelp customers remember where a purchase was made by entering your business address. You can choose to show or hide a map of where the transaction took place by checking/unchecking Show location.*YesYesNo
Custom TextEnter custom messaging to include announcements or special promotions.YesYesYes
Return PolicyAdd your refund, exchange, or cancellation policy.YesYesYes
ReferralsWhen customers use your referral link to activate a Square account, you’ll both receive free processing on up to $1,000 in sales over the next 180 days. Check the box next to “Show referral link” to include on your digital receipts.YesNoNo
Other InformationAdd your phone number and website URL.YesYesYes
Invoice

Note: Maps will not show on receipts from manually entered payments, and return policies will not show when you send invoices. The process for customizing invoices differs from receipts, and can be done from different sections of your online Square Dashboard.

Additional Invoice Customization Options

You can further customize your Invoices with these features:

  • Basic customization: Add in an invoice title and message.

  • Save a default custom message: Add your terms of service, cancellation policy, return policy, or any other personalized message to your customized invoice by adding it to the Message field of your invoice and select to Save as Default Message.

  • Payment settings: Choose your default payment settings for your invoices, such as setting your accepted payment methods, using card on file with a Square Invoice, and adding a tipping option.

  • Add item-level notes: Add your item, select Customize, and scroll to the Note section. Be sure to hit Save once you’ve selected your price point, taxes, and added your note.

  • Share a link to your invoice: Instead of emailing your invoice from your Square account, you can also choose to share a link to your invoice manually. When you create your invoice, in the Payment field, select Share Invoice Manually > click Create > select Share Link. You can then copy and paste the link to share it manually with your customers.

  • Custom fields: Add a custom field and choose its placement on an invoice to give more detail to your customers. You can include your terms of service, cancellation policy, return policy, or any other personalized message to your customized invoice.

You are able to customize your invoices from your online Square Dashboard and the Invoices App.

To do so from your dashboard:

1. Login to your online Square Dashboard > click Invoices > Settings.
2. Within the Invoices section, choose Basic settings to configure your default delivery method, when invoices are due, or set reminders. Under **
3. Under Basic Customization, add in an invoice title and message. In Custom fields you can add in additional notes for your customers.

You can add a customizable field to your invoice, such as your terms & conditions or a return policy, and decide the placement of the custom field on your invoice.

When creating an invoice, select Add a custom field after Payment Options. Indicate your custom field title, text, and placement, and press Save. From here, proceed to review and send your invoice as normal.

Receipt Logo Tips

  • Your logo should be at least 200 pixels wide and 200 pixels tall. If you choose a full logo, it should be at least 1280 pixels wide and 648 pixels tall to view in high resolution.

  • The maximum size of the printed logo is 400 pixels wide and 200 pixels tall.

  • A printed receipt logo should be formatted as strict black and white, without any color or shades of grey.

  • The logo image displayed in your Dashboard will look similar to your printed logo.

  • You can customize your receipt logo for each business location in the **Locations** tab in your online Square dashboard.

Invoices And Receipts

Set Receipt Language

You can also control your customer communication language right from your Square Dashboard. To choose the language:

  1. Visit your Account & Settings > Business > Locations.

  2. Click on the location you want to edit.

  3. Scroll down, you will see Preferred Language option for Receipt.

  4. Select the desired language and click Save.

Update your Reply-To Email Address

When a buyer replies to an invoice or estimate email, make sure the message is sent to your preferred email address by taking the following steps:

  1. Visit your Account & Settings tab in your online Square Dashboard > Business > Locations.

  2. Click on the location you want to edit.

  3. Within Contact Information, update your preferred email address for that location > press Save.

Documenting every transaction is crucial for small business owners and entrepreneurs. Without a record of purchases, returns, or exchanges, it’s impossible to keep your finances in order, take care of your business’s taxes, or monitor your company’s performance. It’s equally important for your customers to have documentation of the transaction, for their own financial records, and in the event that they have an issue with their order.

As a business owner, you need to determine what the best record-keeping method is for your organization. Most companies use a combination of receipts and invoices to record transactions for themselves and their customers, and it’s likely that you’ll have to do the same. Although these two documents have similar functions, they are incredibly different from each other. To keep your business running as smoothly, it’s important to know how these two documents differ, what information to include in each one, and when it’s better to issue a receipt or an invoice to your customers.

Receipts

What is an invoice?

An invoice is a document, sent by the seller to the customer, that requests payment for products or services. Similar to a bill, it lists what goods or services were provided, how much they cost, and which forms of payment the seller accepts. Invoices are typically issued to a customer after they have received their goods or services, but before payment has been received. For this reason, they’re especially common among companies that sell in large quantities, such as manufacturers or wholesalers, and among freelance workers that provide services rather than goods, such as writers or graphic designers. However, any business, regardless of what they sell, can make use of invoices when they need to bill customers after the sale.

Traditionally, invoices are printed and sent to a customer through the mail or fax, but they can also be sent electronically. Electronic invoices (also called e-invoices) are almost certainly the best option for e-commerce businesses since virtually all of your business is already conducted online. An effective online invoice management platform can simplify and expedite the entire invoicing process for both e-commerce and traditional businesses. Whether written or electronic, you must pay close attention to your invoices, as they help ensure that you’re paid promptly and correctly for your services.

How to write an invoice

Writing an invoice is actually rather simple, but there are a few important elements that you have to include with every single invoice you create. These elements are one of the biggest differences between an invoice and a receipt; invoices typically contain more information about the transaction and its terms than a receipt. These items include:

  • Your business name, logo, and contact information;
  • The customer’s name and contact information;
  • A unique invoice number;
  • The date the invoice was created;
  • The date the payment is due and any other payment terms;
  • All acceptable forms of payment;
  • A detailed description of all purchased goods and services, including price and quantity;
  • The total amount owed, including any taxes and fees.

Because invoices request payment as well as record a transaction, all of this information is necessary to let customers know exactly what they’re being charged for and what your expectations for compensation are.

What is a receipt?

While an invoice is a request for payment, a receipt is the proof of payment. It is a document confirming that a customer received the goods or services they paid a business for — or, conversely, that the business was appropriately compensated for the goods or services they sold to a customer. Though businesses are not legally required to provide a receipt for all transactions, receipts are virtually always given to a customer after they make a purchase, making them common among both traditional and e-commerce businesses.

Receipts can either be physically or electronically given to a customer. In brick and mortar businesses, they’re usually printed or written on the spot, though some also offer electronic receipts sent via email. Many e-commerce businesses send email receipts immediately after the customer makes a purchase, though some may choose to physically mail it when sending the products out for delivery. Nearly 70% of Americans prefer paper receipts, so even businesses that operate entirely online should consider sending them out when delivering products.

No matter how you choose to give them out, receipts are an important proof-of-purchase document for both customers and businesses. Customers need receipts in case they have any issues with a product or want to return or exchange it, and you need to be able to verify that a customer’s claims are correct. Keeping track of customer orders and receipts can be difficult, especially if the customer does want to return or exchange something; a high-quality order management system can make it much easier to track orders, send accurate receipts, and help customers who need assistance after the transaction.

How to write a receipt

Creating a receipt is even simpler than creating an invoice, as they are much less detailed. They still contain important information about a transaction, however. They don’t require a unique identification number or customer information, but every receipt you issue should include:

  • Your business name, logo, and contact information;
  • The date of sale;
  • An itemized list of sold products and services;
  • The price of each sold product and service;
  • Any discounts or coupons;
  • The total amount paid, including any sales tax or fees.

Some receipts may also include the payment method, the terms of sale, or your organization’s return policy, as this information can be useful for customers to have if they wish to make a return or exchange. Order errors and returns have a huge impact on your customers and their experience with your business; providing as much detail as possible can make it that much easier for both of you to fix any issues that may arise.

Difference Between Receipt And Invoice

Depending on what you sell and how your business operates, you may use invoices more frequently than receipts or vice versa. Most likely, you’ll use some combination of both documentation methods in the course of running your business. Understanding the differences between invoices and receipts will allow you to know when you should use one instead of the other, ensuring that you and your customers have the transaction documentation you need.